FREQUENTLY ASKED QUESTIONS

What are your hours?   top

NVCS is open from 9:30 am to 3 pm Monday through Friday. Weekdays after 3 pm are dedicated to post office deliveries. We’re closed Saturday, Sunday and all holidays. You can call us at 949-552-5450 or fax us at 949-552-9016–both lines are available 24/7.

What hours are deliveries accepted?   top

9:30 am – 6 pm Monday through Friday. Personal acceptance is only available from 10:00 am to 3 pm. No deliveries accepted Saturday, Sunday, or holidays.

What are payment requirements and methods?   top

All jobs are C.O.D. or prepaid for both postage and services. Our preferred method of payment is Mastercard or Visa. We also accept personal checks.

PLEASE NOTE: NVCS does not currently accept payment through the internet or e-mail. We do not accept American Express.

What kind of receipt will I receive?   top

You will receive a detailed invoice which shows how the services were charged and breaks down the postage charges. Each invoice references the job completed. If your invoice was charged, you will also receive a separate receipt for your charge card.

What quantities of mailing pieces do you process?   top

1 to 20,000.

How do I e-mail you my data?   top

We accept data in the following formats: ascii with comma or tab delimiters, text (.txt), database (.dbf), and Excel (.xls). If your data is coming from a Title Company, it should be formatted as:

– DataQuick format: Expanded, comma delimited, raw fields.
– CSV format

Most word processing programs can export data to these formats.

Please send all files to

What basic services do you offer?   top

We are strictly a mailing service. We do what we know best and that is prepare mail for USPS acceptance. We collate, fold, insert, staple, seal envelopes, tab seal, inkjet addresses, apply indicias, apply return addresses, apply ad-lines, bundle, sort, tie and take to post office for mailing.

What indicia can I use?   top

Please see the Indicia section of our Mail Information page.

What can I do to make my mailing better?   top

Please see our Mail Information page.

How long will my job take to complete?   top

That depends upon how complex your job is and also how heavy our workload is. Usually, the work will be processed in 2 to 5 business days. Delivery to specified post offices can delay delivery of mail until the day the post office is on the delivery route.

How can I make changes to my list?   top

Fax your changes to 949-552-9016 or e-mail them to us here. It is imperative that all faxed sheets and emails have your name and telephone number or email address on them so that changes can be processed.

What does postage cost?   top

Please see this post on the main page for a few of the more commonly used rates. All mail returned for “Return Service Requested” which is subject to a surcharge. A full list of the rates and fees may be found at the USPS site.

For further information, or to clarify what your mailing piece might cost, please call us at  949-552-5450.

How quickly will the Post Office deliver my mail?   top

Post Office delivery of Presorted Standard (Bulk Mail) varies because of several variables: volume of mail in the stream, election mail (takes priority over all other mail), and certain holidays such as Mother’s Day, Valentine’s Day and Christmas which increase the volume of mail significantly. Also, some destination post offices are faster about processing presorted standard than others. Deliveries into the Palm Springs area are infamously slow. So are deliveries into Laguna Beach. Presorted standard across the country can and often does take 3 to 4 weeks. Locally, carrier-routed mail can take anywhere from 3 to 10 days. Presorted standard is basically untraceable. The post office will only confirm its time of exit from its original mailing site. Automation is the fastest form of presorted standard mail. In the local area, it will generally be delivered within 3 to 5 days.

Presorted first class mail, on the other hand, should be delivered locally in 1 to 3 days. Across the country, it should be delivered within 2 to 5 days. First class mailings are traceable. If one disappears, the post office will work diligently to try to find what happened to it. If it is not delivered in a “timely” manner, then there is also recourse.

I don’t live in Southern Calfornia, can you help me?   top

No, you will lose postage discounts and optimum USPS delivery time unless your mail is dropped at your local post office.